← Terug naar de lijst
REA
Casual Fan Support Team - Reading Football Club
Reading · Reading, België
In het kort
Casual matchday-functie in het Fan Support-team van Reading op het Select Car Leasing Stadium: supporters veilig toelaten met een PDA en klantvriendelijk helpen met vragen. Vereist sterke communicatie; eerdere klantenservice-ervaring is een pluspunt.
We are looking for staff to join our busy Fan Support team working on a match day at the Select Car Leasing Stadium. Your days of work will usually be Saturday (for a weekend fixture) and Tuesday (for a mid-week fixture)
The successful candidate will be able to assist all supporters with safe and efficient entry to the Stadium whilst delivering excellent customer service when dealing with supporter queries
Key Accountabilities:
- To be trained in the use of a personal digital assistance device (PDA) ensuring supporters are admitted to the stadium correctly
- To deal proactively, knowledgeably and courteously with supporter queries, providing a written report of any action taken to resolve them
- To direct supporters to seating areas by checking tickets
- To demonstrate consistently outstanding levels of effective communication and customer service
- To carry out any other tasks as directed by your line managers
- The successful candidate will be an ambassador and role model for all Club values and ways of working and exude a can-do attitude to work
- To ensure that disabled bays are kept clear for the use of disabled supporters, and make sure that supporters do not stand in front of the disabled bays whereby restricting the view of supporters using the area.
- To assist with the exit from the Stadium at half time those supporters wishing to smoke, and the re-entry into the correct area of the stadium at the end of half time
The successful candidate will be an ambassador and role model for all Club values and ways of working and exude a can-do attitude to work
You will posses strong verbal & written communication skills, be able to work well on your own and as part of a team, have a pro-actice and positive attitude, and be resilient to difficult situations
Training will be given on the use of the personal digital assistance devices and the Ticket Entry system
Previous customer service experience would be an advantage but is not essential
EDI statement
Reading Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.
Safeguarding statement
Reading Football Clubs recognises that the safety and protection of children and young people engaged in club activities must take priority over all other considerations. It is a criminal offence for a barred person to attempt to engage with vulnerable group. Engagement will be subject to stringent background and reference checks.
Meld je gratis aan om te solliciteren — dat duurt minder dan een minuut. Je gaat verder op de website van Reading.
Deze vacature komt van de website van Reading. Je solliciteert rechtstreeks bij de club.
Meer vacatures bij Reading
RE
Casual GK coach centres 24-25 community trust
Reading · Reading
RE
Pl kicks inclusion coach - community trust
Reading · Reading
RE
Trustee - reading fc community trust
Reading · Reading
Gelijkaardige vacatures: Operations & management
Ticketing Systems Coordinator
Brighton & Hove Albion · Brighton and Hove
Casual Safety Steward
Southampton · St Mary's Stadium
MK
Arena Manager
Milton Keynes Dons · Milton Keynes
PO
Casual Academy Match Day Coordinator
Portsmouth · Portsmouth
MK
Matchday Mascot Co-Ordinator
Milton Keynes Dons · Milton Keynes
Ontdek meer voetbaljobs
