JOB TITLE: Hospitality Ecommerce Executive
DEPARTMENT: Venue & Hospitality – Sales Operations
LOCATION: Stamford Bridge
CONTRACT: Permanent, Full Time (35 hours per week, including matchdays, across any five from seven days a week)
JOB FUNCTION: An exciting opportunity to manage and improve the club’s online hospitality offering and support wider Sales Operations delivery. The role ensures accurate customer-facing content, pricing, packages and inventory; maintains effective website-to-CRM data flows; supports Ticketmaster administration; and delivers timely operational reporting.
Closing date: 4th November
We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.
MAIN RESPONSIBILITIES:
- Maintain hospitality ecommerce updates, including fixtures, kick-off times, packages, pricing, availability, offers and inventory releases.
- Ensure online availability, inventory and Ticketmaster updates are accurate and aligned with internal sales and ticketing records.
- Provide Marketing with accurate hospitality product, pricing and package information for customer-facing updates.
- Check hospitality ecommerce pages before launches and matchdays to identify content, pricing, availability or booking issues.
- Review the online booking journey, flag friction points and support improvements that help conversion.
- Monitor website-to-CRM data flows and maintain accurate data capture and hand-offs.
- Produce daily and weekly Sales Operations reports covering performance, activity, trends and priorities.
- Support wider Sales Operations administration and matchday delivery when required.
MEASURES OF PERFORMANCE:
- Hospitality ecommerce content, pricing, packages, fixtures and availability are accurate, current and updated on time.
- Online inventory, product updates and Ticketmaster administration are completed accurately and aligned with internal records.
- Website issues, customer journey friction and data flow problems are identified, escalated and resolved promptly.
- Daily and weekly Sales Operations reports are accurate, on time and provide clear visibility of performance, activity, trends and priorities.
- Internal stakeholders are kept informed of relevant ecommerce changes, launches and operational priorities.
- Sales Operations administration, data checks and fixture-related updates are completed accurately and within agreed deadlines.
- Objectives set through agreed critical metrics are achieved.
PERSON SPECIFICATION:
Essential
- Experience in ecommerce, website content management, ticketing, hospitality, sales administration or a comparable operational environment.
- Strong attention to detail and a consistent approach to checking customer-facing information.
- Confidence managing online products, pricing, inventory and time-sensitive updates.
- Experience managing website data processes, CRM integrations or customer data flows, with an understanding of data quality and system dependencies.
- Strong analytical and reporting skills, with confidence maintaining daily and weekly Sales Operations reports, identifying trends and communicating clear, actionable insights.
- Clear written and verbal communication skills, with the ability to coordinate effectively across multiple teams.
- Commercial awareness and an understanding of how content accuracy and customer journey improvements can support conversion.
- Strong organisation and prioritisation skills, including the ability to manage competing deadlines around fixtures and product launches.
- A proactive, forward-thinking approach to identifying issues, resolving problems and recommending improvements.
OUR EXPECTATIONS:
- To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others
- To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
- To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
- To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
- To report any misconduct or suspected misconduct to the HR Department
Our commitment to Equality, Diversity and Inclusion:
At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.
Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.
This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.
