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You will be responsible for:
- Providing excellent customer service to spectators on matchdays.
- Monitoring the crowds throughout the stadium for distress or overcrowding and following necessary procedures where needed.
- Ensuring that all spectators are adhering to the ground regulations and policies of the club.
- Ensuring emergency exits and gangways are always kept clear.
- Staffing key positions within the ground in line with the club’s safety certificate.
- Identify and investigate any incident or occurrence among spectators and report their findings to their supervisor.
- Familiarization of any safety equipment and how to use it.
- Aware of key locations within and outside of the stadium that may be utilised in the occurrence of an incident (First Aid Room, Stewards Room, Rendezvous).
- Be fully aware with any methods or signals that may be used to alert staff that an emergency has arisen. Fully cognisant of emergency protocols
- Assist in the prevention of pitch invasion.
- Report any defects or damages to your supervisor that may cause a health and safety issue to a spectator. (e.g. broken seats).
- Obtained Level 2 spectator safety qualification/or equivalent (Training maybe available)
https://www.leytonorient.com/
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