Superstadium Management Company Ltd (SMC) are looking to recruit dedicated and professional individuals to become a part of our Casual Matchday Stewarding Team who will play a vital role in delivering a safe, secure and welcoming matchday experience for all spectators.
Position Type: Casual
Hours: Casual hours
Location: MKM Stadium, Hull HU3 6HU
Pay: NMW
Your key responsibilities
- Working as part of a team providing safe and secure matchday environments.
- Creating a friendly and welcoming environment for spectators offering guidance and support when necessary.
- Ensuring compliance with stadium regulations, keeping spectators safe.
- Operating in accordance with the Safety Policy and Emergency Procedures at the MKM stadium.
- Monitoring the crowd for antisocial behaviour and communicating any arising concerns to Supervisors or the Control Room.
- Responding in a calm and effective manner to incidents as they arise.
- Conducting searches of spectators and their belongings in accordance with MKM stadium policies before they enter the stadium.
- Conducting stand and stadium searches before and after the event, in accordance with MKM stadium policies.
- Documenting and report incidents, ensuring organised and clear records are kept.
- Supporting the implementation of emergency procedures, including evacuations, incidents and other situations requiring the direction of spectators in accordance with stadium emergency plans.
What are we looking for?
We're looking for professional, reliable and customer-focused individuals who can help deliver a safe, secure and welcoming environment at the MKM Stadium.
Essential Requirements
- Excellent observation and communication skills.
- Ability to remain calm under pressure and respond effectively to incidents.
- Ability to work collaboratively as part of a team.
- Ability to follow instructions and adhere to operational procedures.
- Reliable, punctual and professional in both appearance and conduct.
- Commitment to maintaining high standards of safety and security.
- Flexibility to work evenings, weekends and bank holidays.
- Applicants must be aged 18 or over due to the nature of the role.
Desirable Requirements
- NVQ Level 2 in Spectator Safety.
- Previous experience in stewarding, security, event safety or customer service roles.
- First Aid qualification.
- Experience working at football matches, sporting events or large-scale public events.
- Understanding of football crowd dynamics and stadium operations.
Key Behaviours
- Professional and approachable manner.
- Vigilant and attentive to detail.
- Honest, trustworthy and able to act with integrity.
- Strong team player.
- Accountable and responsible in carrying out duties.
- Resilient and able to perform well in demanding situations.
- Committed to delivering excellent customer service.
Physical Requirements
- Ability to work outdoors in all weather conditions typical of sporting and event environments.
- Ability to stand and patrol for extended periods and respond promptly to incidents when required.
Safeguarding
The safeguarding and welfare of children, young people and adults at risk is paramount. This role is subject to our safer recruitment practices and pre-employment checks, which may include a Disclosure and Barring Service (DBS) check where appropriate.
Eligibility for Employment in the UK
In accordance with current legislative requirements the successful applicant must produce documentary verification of their eligibility to work in the UK and will not be allowed to start work until this has been received.
To apply for this role, please complete the SMC application form from our club website and send to recruitment@wearehullcity.co.uk
Superstadium Management Company Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.
The safeguarding and welfare of children and young people is paramount of importance to Superstadium Management Company Ltd and as such this position is subject to the Disclosure and Barring Service (DBS). Superstadium Management Company Ltd is fully committed to safeguarding and promoting the welfare and safety of children and young people. We expect all our Board, staff and volunteers to always adhere, demonstrate and communicate this commitment. Superstadium Management Company Ltd fully accepts our responsibility to welfare and protection of children and young people therefore, our aim is for the golden thread of safeguarding to run through every element of the club’s work.
