Trading address
Sheffield Wednesday Football Club
Hillsborough, Sheffield, S6 1SW
Telephone: 03700 20 1867
Website: www.swfc.co.uk Registered address
Wednesday 1867 Limited c/o BDO LLP, Two Snowhill, 7th Floor
Birmingham, B4 6GA
Company number: 17111133
JOB ADVERT
JOB INFORMATION
Job Title: Hospitality Manager
Contract Type: Permanent
Working Hours: 40 hours per week, Flexible Monday to Sunday. To include working all home match days.
Location: Sheffield Wednesday Football Club, Hillsborough, Sheffield S6 1SW Salary: Dependent on Experience Reports To: Head of Hospitality OVERALL, PURPOSE OF JOB We are seeking an organised, energetic and guest -focused Hospitality Manager to support the Head of Hospitality in the day-to-day and event -day delivery of hospitality at Hillsborough Stadium. Become part of a passionate team at one of England's most historic football clubs. The successful candidate will help lead the hospitality operation across matchdays, conferences, banqueting and other events, ensuring suites and function spaces are prepared to a high standard, teams are briefed and supported, and service is delivered consis tently from arrival through to close -down.
This is a hands -on operational management role. Working closely with the Head of Hospitality, the Hospitality Manager will help turn event plans into excellent delivery, support and develop the front -of-house team, maintain strong standards and contribute to memorable experiences for supporters, guests and clients.
GENERAL DESCRIPTION – TASK RELATED
Main Duties:
- Support the Head of Hospitality in planning and delivering matchday hospitality, conferences, banqueting, private functions and other stadium events.
- Take ownership of designated hospitality suites, lounges and event spaces, ensuring they are fully set, presented and operationally ready before guests arrive.
- Translate event sheets, function details and service plans into clear operational briefings for supervisors and front -ofhouse colleagues.
- Lead pre -service briefings and ensure teams understand timings, menus, service style, guest requirements, allergens, VIP information and key event details.
- Be highly visible during service, supporting supervisors and colleagues, resolving issues quickly and maintaining a strong guest focus.
- Monitor service standards throughout each event and take immediate action where presentation, pace, cleanliness or guest experience falls below expectation.
- Work closely with the kitchen and wider F&B team to coordinate food service, timings, dietary requirements and changes during live events.
- Support the effective deployment of hospitality colleagues, working with the staffing team to ensure appropriate numbers and skills are available for each event.
- Assist with event close -down, debriefs and post -event reviews, capturing actions and improvements for future fixtures and functions.
People & Team Leadership:
- Lead, motivate and support hospitality supervisors and casual colleagues during events, creating a positive, professional and well -organised working environment.
- Support the induction, training and ongoing development of hospitality colleagues, including service standards, product knowledge and venue procedures.
- Provide clear, constructive feedback and recognise strong performance, escalating conduct, attendance or capability concerns appropriately.
Trading address
Sheffield Wednesday Football Club
Hillsborough, Sheffield, S6 1SW
Telephone: 03700 20 1867
Website: www.swfc.co.uk Registered address
Wednesday 1867 Limited c/o BDO LLP, Two Snowhill, 7th Floor
Birmingham, B4 6GA
Company number: 17111133
JOB ADVERT
GENERAL DESCRIPTION – TASK RELATED (CONTINUED)
Main Duties:
Guest Experience & Service Standards:
- Help deliver a warm, professional and consistent hospitality experience that reflects the standards expected at Sheffield Wednesday Football Club.
- Build positive relationships with guests, seasonal hospitality clients, event organisers and internal stakeholders.
- Respond to guest feedback and service issues professionally, taking ownership where appropriate and keeping the Head of Hospitality informed of significant matters.
- Ensure all hospitality areas remain clean, well presented and guest -ready throughout service.
Commercial & Operational Control:
- Support the Head of Hospitality with labour planning, stock control and event cost awareness, helping the operation deliver efficiently against agreed budgets.
- Assist with stock checks, equipment control, wastage reduction and the accurate completion of event paperwork.
- Identify opportunities to improve service, increase guest satisfaction and strengthen secondary spend within hospitality areas.
- Ensure tills, EPOS and other operational systems are used correctly and issues are escalated promptly.
Compliance & Venue Standards:
- Ensure hospitality operations are delivered in line with food safety, allergen, licensing, health & safety, fire safety and safeguarding requirements.
- Complete opening, closing and compliance checks accurately and ensure required records are maintained.
- Adhere to SWFC policies and procedures and professionally represent the Club at all times.
- Undertake any other reasonable duties appropriate to the role as required by the Head of Hospitality or senior management.
QUALIFICATIONS & TRAINING:
Essential:
- Previous supervisory or management experience within hospitality, events, stadia, hotels, contract catering or another high-volume service environment.
- Experience leading front -of-house teams in a busy customer -facing operation.
- Good understanding of food and beverage service standards, food safety and allergen awareness.
- Experience of event setup, service delivery and operational close -down.
- Ability to work flexibly around an event calendar, including evenings, weekends and public holidays.
Desirable:
- Previous experience within a football stadium, major venue, arena or large -scale event operation.
- Experience of premium, corporate or VIP hospitality.
- Personal Licence and/or relevant food safety qualification.
- Experience working with casual or variable -hours hospitality teams.
- Experience using EPOS and event management / function sheet systems.
KEY SKILLS & REQUIREMENTS
Essential:
- Strong leadership and team -management skills with a visible, hands -on approach.
- Excellent communication and interpersonal skills, with the confidence to deal with guests, colleagues and senior stakeholders.
- Highly organised with the ability to manage multiple areas, priorities and deadlines.
- Calm and decisive under pressure, particularly during busy matchday and event service.
- Strong attention to detail and pride in presentation and service standards.
- Commercially aware, with an understanding of labour, stock, waste and productivity.
- Guest and supporter focused, with a genuine desire to deliver memorable hospitality experiences.
- Positive, flexible and collaborative approach, with the confidence to support the Head of Hospitality and lead the operation when delegated.
- Comfortable using Microsoft Office and operational systems, with the ability to complete accurate reports and event paperwork.
Trading address
Sheffield Wednesday Football Club
Hillsborough, Sheffield, S6 1SW
Telephone: 03700 20 1867
Website: www.swfc.co.uk Registered address
Wednesday 1867 Limited c/o BDO LLP, Two Snowhill, 7th Floor
Birmingham, B4 6GA
Company number: 17111133
JOB ADVERT
WHAT WE OFFER:
- 22 days’ annual leave plus bank holidays
- 25% discount in the Club Megastore
- 2 SWFC Season Tickets
- Professional development opportunities
- Workplace pension scheme.
- Westfield Heath:
- 24/7 advice and information line from experienced legal professionals.
- 24/7 structured and confidential counselling support
- 24/ Doctorline
- MRI, CT and PET scanning service
- Dental, Optical, Chiropody and Therapy Treatment cash back options.
- Gym discounts and wellbeing resources via Westfield Health
- Exclusive rewards, discounts and special offers from over 1,000 retailers, restaurants and destinations.
- Kids cover.
Sheffield Wednesday Football Club (SWFC) is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. This post may be subject to a criminal record check or an enhanced DBS check.
SWFC is an Equal Opportunities and Disability Confident employer and welcomes applicants from all sectors of the community.
Application Process
If you feel you have the qualities and experience for this role, please send your CV to : vacancies@swfc.co.uk Closing Date: 19th October 2026 A shortlist of suitable applicants will be completed shortly after the closing date, and successful candidates will be contac ted about the interview process.
