Trading address Registered address
Sheffield Wednesday Football Club Wednesday 1867 Limited
Hillsborough, Sheffield, S6 1SW c/o BDO LLP , Two Snowhill, 7th Floor Telephone: 03700 20 1867 Birmingham, B4 6GA Website: www.swfc.co.uk Company number: 17111133
JOB ADVERT
JOB INFORMATION :
Job Title: Matchday Steward
Working Hours: Flexible, mainly weekends and evenings aligned with SWFC fixtures and events Location: SWFC Hillsbo rough Stadium, Sheffield, S6 1SW Salary:
OVERALL PURPOSE OF JOB :
As a steward, you will be responsible for ensuring customers' safety and security at football matches by providing a high -visibility security presence. You will be responsible for protecting the security and safety of the buildings and personnel. You will carry out duties at matches in a professional and welcoming manner , ensuring that the events are safe and compliant.
PRINCIPLE ACCOUNTABILITIES:
Main Duties:
Safety & Security
- To a ssist in maintaining a safe and secure environment for spectators, staff, and players.
- To monitor crowd behaviour and report any concerns or incidents promptly.
- To enforce stadium rules, ground regulations, and safety policies.
- To carry out pre -match and post -match safety checks in designated areas.
Crowd Management
- To direct spectators to their seats and assist with ticket checks where required.
- To manage entry and exit points to ensure safe crowd flow.
- To provide clear instructions during peak times (e.g., halftime, full -time).
- To support emergency procedures and evacuations if required.
Customer Service
- To act as a friendly and approachable point of contact for fans.
- To provide information about stadium facilities, seating, and services.
- To assist with accessibility needs and ensure inclusivity for all supporters.
- To help create a positive matchday experience for all attendees.
Trading address Registered address
Sheffield Wednesday Football Club Wednesday 1867 Limited
Hillsborough, Sheffield, S6 1SW c/o BDO LLP , Two Snowhill, 7th Floor Telephone: 03700 20 1867 Birmingham, B4 6GA Website: www.swfc.co.uk Company number: 17111133
Communication & Reporting
- To accurately report incidents, accidents, or suspicious activity.
- To complete any required paperwork or incident reports following the events.
Compliance
- To follow all relevant health & safety procedures and club policies.
- To attend required training sessions (including NVQ Level 2 Spectator Safety where applicable).
To maintain professional conduct and appearance at all times.
QUALIFICATIONS, TRAINING & REQUIREMENTS:
Essential:
- Strong communication and interpersonal skills
- Ability to stay calm under pressure
- Good observational skills and attention to detail
- Team player with a proactive attitude
- Reliable and punctual
Desirable:
- Previous stewarding, security or customer service experience
- NVQ Level 2 in Spectator Safety (or willingness to work towards)
- First Aid Training
- Fire Evacuation Training
Sheffield Wednesday Football Club (SWFC) is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. This post may be subject to a criminal record check or an enhanced DBS check .
SWFC is an Equal Opportunities and Disability Confident employer and welcomes applicants from all sectors of the community.
A shortlist of suitable applicants will be completed shortly after the closing date , and successful candidates will be contacted about the interview process.
Trading address Registered address
Sheffield Wednesday Football Club Wednesday 1867 Limited
Hillsborough, Sheffield, S6 1SW c/o BDO LLP , Two Snowhill, 7th Floor Telephone: 03700 20 1867 Birmingham, B4 6GA Website: www.swfc.co.uk Company number: 17111133 If you feel you have all the qualities and experience, please complete our application form and send it with your CV to vacancies@swfc.co.uk
