Casual match-day steward at Wrexham AFC's Cae Ras stadium, responsible for spectator safety, security and customer service under the General Safety Certificate. Level 2 NVQ in Spectator Safety required, or completion in the first season; DBS check needed.

Starter
On site
Level 2 NVQ in Spectator Safety

LL11 2AH Wrexham Part-time Posted yesterday Operations & management

Join Wrexham AFC - because history doesn’t write itself

The Role

To take an active role to ensure, as far as reasonably practicable, the provision of the reasonable care, safety, security and customer service to everyone attending Wrexham AFC matches at the Cae Ras, in accordance with the General Safety Certificate terms and conditions and the Club Spectator Safety Policy. This includes the safety and security of match day officials and players and those attending on a match day.

Main Responsibilities:

Will report directly to the Stadium, Safety and Security Manager (or their designate) in charge of the area to which the Safety Steward is allocated for duty.
Will observe the highest standards of Health & Safety and not do anything to prejudice the health and safety of himself/herself or any Club employee or visitor.
Will attend the Stadium at given dates and times as directed by the Match Day Operations Manager.
Maintain a smart in appearance and abide by the Club’s dress code, wear the issue personal protective clothing and be in possession of the Club Steward Aide Memoire.
Will attend pre- and post-match briefing/debriefing sessions and ensure all information is understood.
Will be responsible for the safety, security, comfort, and service to spectators within their designated area of duty and in so doing enforce, when necessary, Stadium Regulations.
To offer an excellent customer service experience to supporters attending events at the stadium.
Assist in relevant area searches to identify any Stadium defect or anything likely to cause injury or harm to spectators and advise their Steward Supervisor of the result.
Any other duties as requested.

Safeguarding responsibilities:

We are committed to ensuring everyone who engages with the Club and Academy has a positive, safe, and supportive experience.Staff are required to comply with all aspects of the Club and Academy Safeguarding Policies and arrangements and to take personal responsibility and care to enable strong safeguarding practices to be embedded in the Academy and across the Club too.
This post is subject to a Standard (Enhanced if the Steward is a Supervisor or working in the Family Section) DBS check.

About you

You'll have:

Good interpersonal and social skills - willing to learn and interact positively with colleagues and supporters.
The ability to work using your own initiative and as a member of a team.
The ability to work effectively under pressure and be resilient.
Reliable and understands and practices confidentiality.
Byddai hyfedredd yn y Gymraeg yn fantais amlwg.

Experience and Qualifications required:

Level 2 NVQ in Spectator Safety (or willing to complete this in your first season).

Club Values

Rydyn Ni’n Gymuned Ddewr / We’re a Fearless Community.
Rydyn Ni’n Sefyll Gyda’n Gilydd / We Stand Together.
Rydyn Ni’n Deulu I’r Carn / We’re Teulu Through and Through.
Meddwl Positif, Ysbryd Positif / Positive Mind. Positive Spirit.

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