JOB TITLE: Junior Sales Executive- Hospitality
DEPARTMENT: Venue & Hospitality
LOCATION: Stamford Bridge
CONTRACT: Permanent, Full Time (35 hrs per week including match days, across any five from seven days a week)
Closing date: 4th November
We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.
MAIN RESPONSIBILITIES:
- Generate new seasonal hospitality leads and produce a strong business campaign
- Proactively generate new match-by-match leads and ensure all enquiries are responded to and followed up aligned with CFC expectations and policies
- Provide weekly pro-active sales reports
- Lead Accounts of up to 1000 match-by-match accounts
- To work closely with operations on a matchday to make sure clients are happy with all aspects of hospitality
- Arranging and facilitating show rounds for matchday and seasonal sales
- Liaising with operations prior to and on matchday to ensure client fulfilment
MEASURES OF PERFORMANCE:
- To ensure that all clients are always taken care of expertly and courteously
- Meet Annual & MBM sales targets both personal and team targets
- All administration completed accurately and efficiently
- All objectives set out in critical metrics are achieved
- Maximum results in Mystery Shopper
PERSON SPECIFICATION:
Essential:
- Some previous experience in a professional working environment, ideally within sales, customer service, hospitality, events, commercial, sport or a related customer-facing setting
Experience:
- Basic experience using CRM systems or similar databases, with a willingness to learn CRM Dynamics
- Awareness of sales techniques and a willingness to develop selling skills in a fast-paced environment
- Interest in developing strong product knowledge and understanding how the role supports team and club objectives
- Some experience working with customers or clients in a professional environment
- Early-stage experience in sales, customer service, hospitality, events or another target-led environment would be beneficial
- Interest in football, sport, hospitality or live events
- Positive, proactive attitude with a willingness to learn and develop
Skills and Behaviours:
- Confident, positive and willing to put themselves forward in client-facing and sales situations
- Tenacious and resilient, with the drive to keep going after setbacks and learn from rejection
- Fearless in approaching new prospects, asking questions and creating opportunities
- Target-driven, competitive and motivated by achieving personal and team goals
- Curious, coachable and eager to build strong sales habits
OUR EXPECTATIONS:
- To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others
- To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
- To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
- To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
- To report any misconduct or suspected misconduct to the HR Department
Our commitment to Equality, Diversity and Inclusion:
At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.
Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.
This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.
