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Control Room Log Administrator
Leeds United · Leeds, Belgien
Kurz gesagt
Gelegentliche Tätigkeit an Spieltagen: Protokollierung der Kommunikation in der Einsatzzentrale über Funk, Telefon und Safety Management. Erforderlich sind klare Funkkommunikation, Genauigkeit unter Druck und guter Kundenservice; Grundkenntnisse in Veranstaltungssicherheit oder Lernbereitschaft sind Pflicht.
Control Room Log Administrator
Hours of Work: As required by the Safety Officer
Department: Safety & Security
Location: LUFC, Elland Road, Leeds
Responsible to: Head of Safety & Security
Apply: Casual Matchday Safety and Security Application Form- Season 2026/27 – Fill out form
Role Summary
To record accurately the communications within the control room via Safety Management, 2 way radios, emergency telephones and telephone lines.
Role Responsibilities
- Record accurately information within the control room log
- Maintain the integrity of the log
- Operating the relevant radio equipment
- Liaising with other Control Room representatives including Police, First Aid and Event Management
- If required cascading information to frontline staff via radio and responding to staff and management frontline queries via radio in a timely manner
- Completing appropriate paperwork whilst escalating issues where appropriate
- Possessing a good knowledge of each event’s policies, procedures and job descriptions
Other Responsibilities
To take responsibilities for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.
Perform duties with due regard to Club policies and procedures and legislative requirements at all times;
Ensure implementation of the Club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all;
Undertake continuous professional development (CPD) training and/or additional training as identified or as required.
Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements;
Knowledge, Skills & Experience
Essential
- Excellent verbal communications skills
- Able to speak clearly on the radio
- Able to work accurately in a high-pressure environment
- Excellent customer service skills
- IT Literate
- Able to multi-task
- A strong team player with the ability to build and maintain positive relationships
- Good knowledge of event security or willingness to learn
- To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation
- To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected
- To act in a manner that supports the Club’s Vision and Values always
- Good stadium knowledge to log incidents accurately.
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