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Steward
Job Title: Steward
Hours of Work: As required by Safety Officer
Department: Safety & Security
Location: Elland Road
Responsible to: Supervisor
DBS: Yes
Apply: Casual Matchday Stewarding Application Form- Season 2026/27 – Fill out form
Role Summary
Stewards are deployed to assist in maintaining a safe environment for all, before, during, and after the event taking place.
Role Responsibilities
- Comply with the Event plans, policies and procedures.
- Attend the Event/Venue at given dates and times as dictated by Event Manager/ Safety Officer.
- Attend pre-event briefing, and ensure all information is understood. Do not leave the event/venue after signing in until the end of your duties.
- Attend the designated job role at the given time.
- Welcome people into the event / venue, quickly and professionally.
- Attend all training sessions required of you.
- Ensure that you check all tickets and only give entrance to people with the correct tickets for your turnstile/ entry point.
- Know the location of and be able to operate effectively the fire-fighting equipment at the ground.
- Know the location of the first aid room and any first aid equipment kept elsewhere.
- Be fully conversant with any methods or signals used to alert staff that an emergency has arisen.
- Be capable of recognising potential fire hazards and suspect packages, reporting such findings immediately to the chief steward or the safety officer.
- Dealing with any queries and offering additional information regarding the event.
- Helping to direct foot traffic and manage crowd flow.
- Good stadium knowledge, know your nearest exits and alternative escape routes, to aid spectators during and invacuation/evacuations.
- Being the eyes and ears of the event and ensuring the safety team have the information they require.
Other Responsibilities
To take responsibilities for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.
Perform duties with due regard to Club policies and procedures and legislative requirements at all times;
Ensure implementation of the Club’s health & safety, safeguarding, welfare and equality policies to create a safe working environment for all;
Undertake continuous professional development (CPD) training and/or additional training as identified or as required.
Ensure working practices are compliant with relevant legislation and data protection legislation and/or general data protection regulations (GDPR) requirements;
Qualifications & Training
Essential
Knowledge, Skills & Experience
Essential
- Must be trained or receiving training to the required level (NVQ2)
- Complete the Action Counters Terrorism (ACT) training
- Strong communication skills both verbal and written.
- Previous experience desirable
- Able to work accurately under pressure
- Excellent customer service skills
- Able to multi-task
- A strong team player with the ability to build and maintain positive relationships
- Good knowledge of event security or willingness to learn
- To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation
- To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected
- To act in a manner that supports the Club’s Vision and Values always
Desirable
- Previous experience in busy sports ground
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