Matchday Wellbeing Support Officer
Location: Elland Road Stadium, Leeds
Contract: Casual
Hours of Work: Variable – Matchday Role
Application Deadline: 20/11/2026
Apply here: Matchday Wellbeing Support Officer (casual) – Leeds United Football Club – Fill out form
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What You’ll Be Doing
We are looking for caring, approachable, and proactive individuals to join our Matchday Safeguarding team as Matchday Wellbeing Support Officers.
This important role focuses on supporting the welfare and safeguarding of children, young people, adults at risk, and vulnerable supporters attending Leeds United home fixtures. Working as part of the wider Wellbeing team, you will help create a safe, inclusive, and welcoming matchday environment for everyone who visits Elland Road.
Key Responsibilities:
Attend all Leeds United home fixtures and provide welfare and safeguarding support where required.
Take a proactive approach to safeguarding and promoting the welfare of children, young people, and adults at risk.
Support matchday staff and volunteers in understanding their safeguarding responsibilities.
Report and record safeguarding concerns and poor practice issues in line with Club policy.
Use safeguarding systems, including MyConcern, to record reports and actions.
Remain vigilant and observant throughout matchdays, responding appropriately to concerns.
Work closely with other Wellbeing Support Officers and the Disability Liaison Officer to support vulnerable supporters.
Attend safeguarding and welfare training as required.
Maintain confidentiality and handle sensitive information appropriately.
Promote equality, diversity, inclusion, and a positive supporter experience.
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What We’re Looking For
You'll Have:
Strong interpersonal and communication skills.
A positive, approachable, and professional manner.
Reliability, punctuality, and honesty.
Ability to remain calm under pressure.
Ability to work independently and use your own initiative.
Flexibility and adaptability within a fast-moving environment.
Strong organisational and multitasking abilities.
Commitment to maintaining confidentiality and data protection standards.
Experience
Experience working with children, young people, adults at risk, or vulnerable individuals.
Experience within safeguarding, welfare, education, health, social care, community support, or customer-facing environments.
Experience dealing with members of the public in busy environments.
Experience supporting individuals who may require assistance or additional support.
Experience working as part of a team in a fast-paced setting.
Desirable
FA Safeguarding Children Certificate.
FA Welfare Officer Certificate.
Experience using MyConcern or similar safeguarding systems.
Previous safeguarding, welfare, or matchday experience.
Experience working within football, sport, events, or stadium environments.
Why Should You Join Leeds United?
Whether you are on the pitch or behind the scenes here, we’re united by passion, pride, and a drive to always improve. You’ll be joining a supportive team where your voice is valued and your development matters.
In return for your dedication, you’ll receive a competitive salary package and pension scheme, along with a range of exciting benefits perks.
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If you’re looking to take the next step in your career and want to be part of a club that’s as committed to its people as it is to performance, we would love to see your application.
📅 Deadline: 20/11/2026
📍 Apply here: Matchday Wellbeing Support Officer (casual) – Leeds United Football Club – Fill out form
