Arena Manager
Employer: MK B&B
Location: Stadium MK, Milton Keynes
Salary: £40,000 -£42,000 p/a
Contract: Permanent
Hours: 37.5 hours p/w (5 days out of 7)
Closing Date:
About Us
Stadium MK isa30,530- seat multi -purpose venue inMilton Keynes, home toMK Dons Football Club .Since opening in2007 ,thestadium has become aleading destination forsport, events, and hospitality .
The sitealso includes theDoubleTree byHilton Milton Keynes, a304- bedroom hotel, and Arena MK, aversatile space hosting conferences, exhibitions, and liveevents .Together, these facilities create a dynamic and fast-paced environment offering awide range ofexperiences forguests and clients alike .
The Role
Wearelooking foranexperienced and motivated Arena Manager tolead theplanning and delivery ofevents and Catering &Hospitality operations atArena MK and across Stadium MK.This isan exciting opportunity tolead large teams, deliver exceptional guest experiences and drive operational performance across adiverse range ofevents and hospitality services.
Key Responsibilities

Deliver outstanding customer service to all guests and visitors
Plan and deliver events to exceed guest expectations and meet company standards.
Lead and coordinate Arena events and wider Stadium catering operations.
Manage staffing, rotas and labour costs in line with business needs and budgets.
Oversee service delivery, ensuring compliance with health & safety, hygiene, licensing and company procedures.
Lead, motivate and develop teams, promoting high performance and a one -team approach.
Build strong relationships with guests, colleagues and key stakeholders.
Monitor budgets, maximise revenue and control operational costs.
Review guest and team feedback to improve service standards and operational performance.

What We’re Looking For:

A minimum of 3 years’ experience in a management role, ideally within hospitality or events.
Proven ability to lead, motivate and develop large teams to achieve high performance and exceed targets.
Experience managing large -scale events, with 4,000 or more attendees.
Excellent communication, organisational and interpersonal skills, with a strong focus on guest satisfaction.

Strong commercial awareness, with the ability to manage budgets, control costs and maximise revenue.
A positive, professional and resilient approach, with the ability to make decisions and work effectively under pressure.
A valid Personal Licence.
Flexibility to work 5 days out of 7, including evenings, weekends and event days as required.

Additional Information :
This role involves working inabusy, event -driven environment, including evenings and weekends .You willberesponsible foroverseeing large -scale events, managing operational teams and ensuring the safe and efficient delivery ofcatering and hospitality services .APersonal Licence isessential forthis role.
Ifyou are anexperienced hospitality professional with apassion forevents, strong leadership skills and thedrive todeliver outstanding guest experiences, wewould love tohear from you.
Why Join Us?

Lead the delivery of exciting events at Arena MK and across Stadium MK.
Work in a dynamic environment hosting major events, live entertainment and sporting occasions.
Lead, motivate and develop a large team within a supportive, collaborative business.
Take ownership of operational performance, service standards and financial results.
Make a real impact on guest experiences and the continued success of our Catering & Hospitality operations.

Our Commitment
Equality, Diversity &Inclusion
We are committed tocreating aninclusive workplace that values diversity and welcomes applications from allbackgrounds .
Safeguarding
Wearededicated toproviding asafe and secure environment forall.Safeguarding iseveryone’s responsibility, and allteam members areexpected touphold ourpolicies and procedures .
Application Process
Toapply, please send :
Your CVand cover letter outlining your suitability fortherole Email your application to:careers@stadiummk .com

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