JOB ADVERT
JOB INFORMATION
Job Title: Casual Ticketing Assistant
Department: Sheffield Wednesday Football Club S6 1SW
Contract type Casual “as and when required”
Salary National Minimum Wage
Site: Owls Mega store
Working Hours: Zero Hours “as and when required” Predominately working on match days and occasional other days at busy periods.
POSITION IN THE ORGANISATION
Reports to: Ticketing Manager
OVERALL PURPOSE OF ROLE
We are looking for Ticketing Assistants to join our team and deliver an exceptional customer experienc e. Predominately working on our home match days , although some mid -week hours, (Monday to Saturday, 9am to 5pm) are also available.

The successful candidates will provide outstanding customer service in a friendly, professional, and efficient manner, both face -to-face in the Ticket Office and over the telephone. You will assist customers with enquiries and sales relating to Match Ticke ts, Season Tickets, Club Memberships, Official Travel, and other Club products and services as required.

GENERAL DESCRIPTION – TASK RELATED

Provide an excellent and effective customer service to supporter’s face to face and over the telephone .
Deal with customer enquiries, queries and requests as quickly and efficiently as possible.
To sell and promote all ticketing products to customers in an efficient and friendly manner.
To fulfil the sale of match tickets/season tickets/membership/travel and any events.
To have full knowledge of the Ticketing System.
Processed customer card payments accurately and securely using electronic point -of-sale (EPOS) systems.
Ensure the effective completion of the customer database at all times in line with the Data Protection Act 1998.
Ensure customer records are kept up to date and blank fields are requested at the time of each purchase.
Dealing with general enquiries from the public in an informative and courteous manner
Process refund s or exchange products following the correct procedures.
Ensure customers are well informed on current sales and promotions and the store’s returns policy.

Be knowledgeable of the business and its policies and products.
To adhere to SWFC policies and procedures at all times, including Code of Conduct, H&S, GDPR.
To ensure Safeguarding practices and procedures are adhered to and concerns are reported to the Ticketing Manager or Designated Safeguarding Office.
To ensure everyone is treated fairly and with respect in line with SWFC EDI commitment.
To carry out any other tasks which may be reasonably required by the Ticketing Manager.
To promote a professional image of the Club and themselves at all times.

QUALIFICATIONS:

Maths & English Grade 4 or above (or equivalent )
Customer Services Qualification (desirable )

SKILLS & EXPERIENCE:
Desired Requirements:

Computer literate and general office skills
Ability to develop a growing knowledge of the ticketing system (training will be available)
Excellent customer service skills
Excellent telephone manner
Accuracy and attention to detail
Ability to communicate effectively and professionally with customers and colleagues Personal Skills:
Trustworthy, conscientious, and reliable
A calm, patient, and professional manner
Good organisational skills, accuracy with a high level of attention to detail
A pro -active nature
Ability to use self -initiative as well as work within a team
Excellent time management skills
Confident in dealing with the public face to face

SWFC is an Equal Opportunities and Disability Confident employer and welcomes applicants from all sectors of the community.

SWFC is committed to Safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As such you may be subject to a satisfactory enhanced disclosure via the Disclosure and Barring Service and prior to ta king up any role.

A shortlist of suitable applicants will be completed shortly after the closing date and successful candidates will be contacted about the interview process.
If you feel you have all the qualities and experience, please send your CV to vacancies@swfc.co.uk Closing Date: 7th September 2026

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