Shrewsbury Town is seeking enthusiastic and customer-focused individuals to join our team of turnstile operatives at the Croud Meadow.
As a turnstile operative, you will play an important role in creating a positive first impression for supporters and visitors attending matches and events.
You will be responsible for checking tickets, assisting spectators on entry, and helping ensure a safe, welcoming and efficient admission process.
Key responsibilities:
- Provide a friendly, professional and welcoming experience for all supporters and visitors
- Check and validate matchday and event tickets upon entry
- Assist with the smooth and orderly admission of spectators into the stadium
- Respond promptly and professionally to customer enquiries
- Identify ticket discrepancies and direct customers to the appropriate support team where required
- Maintain high standards of customer service at all times
- Work collaboratively with colleagues and other matchday staff to ensure operations run efficiently
- Follow all stadium safety, security and operational procedures
Person specification:
The successful candidate(s) will be able to demonstrate:
- Excellent customer service and communication skills
- Strong attention to detail
- Good problem-solving abilities and sound judgement
- The ability to work independently and as part of a team
- A professional appearance and approach
- Confidence in managing challenging or pressured situations in a calm and courteous manner
- Reliability, punctuality and flexibility
Working hours - the role requires availability to work:
- Evenings, weekends and bank holidays
- Home matchdays and occasional stadium events
- Hours will vary depending on fixtures and event schedules
Training and employment:
- Full training will be provided.
- Positions are offered on a casual, intermittent basis according to operational requirements.
Safeguarding:
Shrewsbury Town Football Club is committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all staff and volunteers to share this commitment. Appropriate pre-employment checks, including DBS checks where required, will be completed before employment commences.
Salary and benefits:
Job Type: Casual Matchday Position Reports to: Turnstile Manager and Deputy Turnstile Manager Pay: £12.71 per hour
Benefits:
- On-site parking
- A rewarding opportunity to work within a professional football club environment
- Full training provided
Work Location: In person, Croud Meadow, Shrewsbury
Join us and play your part in delivering a safe, enjoyable and memorable matchday experience for every supporter.
To register your interest in the role send your details to: jobs@shrewsburytown.co.uk
